Cancellation & Appointment Policy

We kindly ask for at least 48 hours’ notice if you wish to cancel or reschedule your appointment.

Appointments may be rescheduled with at least 48 hours’ notice, subject to availability. Where a treatment deposit has been paid, the deposit may be transferred to the rescheduled appointment.

Treatment deposits are non-refundable, as explained below.

If you cancel or request to reschedule your appointment less than 48 hours before the scheduled appointment time, your treatment deposit will be retained and cannot be transferred to another appointment.

A new treatment deposit may be required to secure a new appointment.

If you do not attend your appointment and have not contacted us beforehand, the appointment will be recorded as a no-show.

Your treatment deposit will be retained and cannot be transferred to another appointment.

A new deposit or, where appropriate, prepayment may be required before accepting a future booking.

A treatment deposit may be required to secure your appointment. The amount of the deposit varies depending on the treatment and will be clearly displayed or communicated to you before your booking is confirmed.

Treatment deposits are non-refundable and are held specifically against the appointment for which they were paid.

When you attend your appointment and proceed with treatment, your deposit will be deducted from the treatment total.

If you wish to reschedule your appointment, we kindly ask for at least 48 hours’ notice. Where sufficient notice is provided, your deposit may be transferred to your rescheduled appointment.

If you cancel your appointment, reschedule with less than 48 hours’ notice, or do not attend, your treatment deposit will not be refunded and may be retained by Privé.

If Privé is unable to provide your appointment and a suitable alternative cannot be arranged, your treatment deposit will be refunded.

Where treatment cannot safely or appropriately proceed following clinical assessment, any applicable deposit will be handled according to the circumstances and your statutory rights.

Nothing in this policy affects your statutory rights.

A prepayment is a payment made in advance towards a future treatment or appointment and is separate from a treatment deposit.

Where a prepayment has been made, it will normally be held against the relevant treatment or appointment until that service is provided.

Prepayments and treatment deposits are recorded separately from general client account balances.

Any cancellation, transfer or refund of a prepayment will be handled in accordance with the terms applicable to the treatment or purchase and your statutory rights.

We recommend arriving on time so that you can enjoy the full time allocated to your appointment.

If you arrive late, we will always do our best to accommodate you. However, depending on the time remaining and the treatment booked, we may need to shorten or adapt the appointment where clinically appropriate, or reschedule part or all of the treatment.

If there is insufficient time to provide the treatment safely and appropriately, the appointment may need to be treated as a late cancellation.

We will never compromise clinical safety or the quality of care in order to complete a treatment within insufficient time.

Your consultation and clinical assessment form an important part of the Privé experience. Your practitioner may recommend changing, postponing or not proceeding with a treatment where this is considered clinically appropriate.

If the treatment originally booked is not suitable, we may recommend an alternative treatment or treatment plan.

Where Privé advises that treatment should not proceed for clinical reasons, any applicable treatment deposit or prepayment will be considered according to the individual circumstances and your statutory rights.

Your health and safety come first.

Please contact us as soon as possible if illness, medication changes, pregnancy, a new medical condition or another health-related circumstance may affect your ability to attend or safely receive treatment.

Where appropriate, we may need to postpone or alter your treatment.

We understand that genuine emergencies and exceptional circumstances can occur. These situations will be considered reasonably and individually by Privé.

Occasionally, circumstances outside our reasonable control may require us to change, postpone or cancel an appointment.

If Privé needs to change your appointment, we will aim to give you as much notice as reasonably possible and offer a suitable alternative appointment.

If Privé cancels your appointment and a suitable alternative cannot be arranged, any treatment deposit or prepayment held specifically for that appointment will be refunded where applicable.

Privé is not responsible for consequential losses arising from an appointment change or cancellation except where liability cannot lawfully be excluded or limited.

On occasion, your usual practitioner may become unavailable.

Where appropriate, we may offer your appointment with another suitably qualified practitioner.

You are not required to accept a substitute practitioner and may choose to reschedule your appointment instead. Where sufficient notice cannot reasonably be provided because the change originates from Privé, your treatment deposit will remain transferable.

Appointments forming part of a treatment package or course are also subject to this Cancellation & Appointment Policy unless different terms were clearly provided when the package was purchased.

A late cancellation or missed appointment may result in the relevant session being treated as used where this was clearly agreed as part of the package terms and is fair and proportionate in the circumstances.

Package expiry dates and other package-specific conditions remain subject to the terms supplied at the time of purchase and your statutory rights.

Some treatments may require prescription medicines, personalised products or other items to be ordered specifically for you.

Where costs have already been reasonably incurred for prescribed, personalised or specially ordered items, additional cancellation or refund restrictions may apply.

Where relevant, these conditions will be clearly communicated before the applicable order or commitment is made.

Nothing in this policy affects your statutory rights.

Where a refund is due, it will normally be returned to the original payment method.

Once Privé has processed a refund, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Where there is a pattern of late cancellations or missed appointments, Privé may require a higher deposit or full prepayment before accepting future appointments.

In exceptional circumstances, we may decline future bookings where repeated missed appointments materially affect our ability to provide services to other clients.

If you need to make a change to your appointment, please contact our Privé concierge as soon as possible.

Telephone / WhatsApp: +44 7570 153825
Email: hello@priveskinclinic.com

Where available, you may also manage eligible appointments through your Privé online account.

Your cancellation or rescheduling request is effective when it is received through one of our supported contact methods.

Nothing in this Cancellation & Appointment Policy is intended to exclude, restrict or reduce any rights you have under applicable UK consumer law.

Where any provision of this policy conflicts with a right that cannot lawfully be excluded or limited, your statutory rights will apply.

If you are unsure whether you can attend your appointment or have any questions about a cancellation, treatment deposit or prepayment, please contact our Privé concierge.

Telephone / WhatsApp: +44 7570 153825
Email: hello@priveskinclinic.com