Cookie Policy

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

They can help websites operate correctly, maintain secure sessions, remember preferences and understand how visitors interact with a website.

Similar technologies may also be used, including pixels, tags, scripts, local storage and other technologies that store information on, or access information from, your device.

In this policy, we use the term “cookies” to refer collectively to cookies and similar technologies unless otherwise stated.

Depending on the features and services available on our website, we may use cookies and similar technologies to:

• operate and secure our website;
• enable online booking and client-account functionality;
• remember your choices and preferences;
• maintain secure sessions;
• process or support online payments;
• understand how visitors use our website;
• identify technical problems and improve website performance;
• remember your cookie preferences; and
• support advertising or marketing activities where you have provided the required consent.

We do not use cookies to access your clinical treatment records or medical information stored within our clinical systems simply because you visit our public website.

Strictly necessary cookies

These cookies and technologies are necessary for essential website functions or services that you request.

They may be used for purposes such as:

• website security;
• fraud prevention;
• maintaining secure sessions;
• remembering items or information required during a booking or checkout process;
• client-account login and authentication;
• load balancing;
• remembering your cookie choices; and
• providing other essential website functionality.

Where the applicable legal exemption applies, these technologies do not require your consent.

Disabling certain necessary technologies through your browser may prevent parts of the website from functioning correctly.

Functional and preference technologies

These technologies may allow the website to remember choices you make and provide enhanced or personalised functionality.

For example, they may remember certain website display or functionality preferences.

Depending on how a particular technology is used and the applicable legal requirements, we will either obtain your consent or provide the information and means of objection required for an applicable exemption.

Analytics and performance technologies

We may use analytics or performance technologies to understand how visitors interact with our website.

This may help us understand information such as:

• which pages are visited;
• how visitors navigate the website;
• how the website performs;
• whether visitors encounter technical problems; and
• how we can improve the website and online experience.

Where consent is legally required, these technologies will not be activated until you have provided consent.

Where we rely on an applicable statutory exception for qualifying statistical purposes, we will provide the information and means of objection required by law.

Marketing and advertising technologies

With your consent, we may use marketing or advertising technologies to understand the effectiveness of our marketing and, where applicable, deliver or measure advertising.

These technologies may be provided by third parties and may enable those providers to recognise your browser or device across different websites or services.

We will not activate technologies used for non-exempt advertising or cross-site tracking before obtaining the consent required by law.

You can refuse or withdraw this consent through our cookie controls.

Some cookies are set directly by Privé’s website. These are known as first-party cookies.

Others may be set or accessed by third-party services incorporated into our website. These are known as third-party cookies.

Depending on the services actually enabled on our website, third parties may include providers of:

• website analytics;
• online booking;
• payment processing;
• website security;
• embedded content;
• maps;
• social media functionality; and
• advertising or marketing measurement.

Where required, our cookie controls will identify the relevant third parties and purposes before consent is requested.

Our website may use cookies or similar technologies to support the online booking process.

These may be required to:

• maintain your booking session;
• remember treatments or appointments selected during the booking process;
• securely progress between booking steps;
• authenticate your account where applicable;
• help protect the booking process against fraud or misuse; and
• complete functionality that you have specifically requested.

Some of these technologies may qualify as necessary to provide the online service you have requested.

Where our website allows you to make a payment, our payment provider may use cookies or similar technologies necessary to process the transaction securely, authenticate payments, prevent fraud or provide the payment service you have requested.

The payment provider may also process information as an independent controller for certain purposes in accordance with its own privacy policy.

Please refer to our Privacy Policy for further information about how payment information is handled.

When you first visit our website, you may be presented with cookie controls allowing you to make choices about non-essential cookies and similar technologies.

Where consent is required, we will not activate the relevant technologies unless and until you choose to allow them.

Our cookie controls may provide options such as:

Accept all
Allow all available cookie categories.

Reject non-essential
Continue using the website without cookies that require your consent.

Manage preferences
Choose which optional categories you wish to allow.

Necessary technologies that meet an applicable legal exemption may remain active because they are required to provide the website or a service you have requested.

You can change or withdraw your cookie choices at any time through the Cookie Settings link available on our website.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Where a technology is used under an applicable exception that requires a simple means of objecting, you will be provided with an appropriate way to exercise that choice.

You may also control cookies through your browser settings. Most browsers allow you to view, delete or block cookies.

Please be aware that blocking certain necessary cookies may affect the functionality of the website, online booking or your client account.

The length of time a cookie remains on your device depends on the particular cookie.

Session cookies generally expire when you close your browser or when the relevant session ends.

Persistent cookies may remain on your device for a defined period or until you delete them.

The duration of individual cookies and similar technologies used by Privé should be shown within our cookie settings or cookie list where applicable.

The specific technologies used on our website may change as our website and services develop.

We maintain information about the cookies and similar technologies currently in use, including where applicable:

• cookie or technology name;
• provider;
• purpose;
• category;
• whether it is first-party or third-party; and
• duration.

You can view the current details through our Cookie Settings or cookie information panel.

Where our website contains functionality supplied by third parties, those organisations may use their own cookies or similar technologies.

For example, this may occur when you interact with:

• embedded maps;
• social media features;
• video or other embedded content;
• booking services;
• payment services; or
• other third-party functionality.

Where consent is required for these technologies, the relevant functionality or tracking should not activate until the appropriate choice has been made.

Third-party organisations may process information according to their own privacy policies. We encourage you to review those policies where relevant.

Some cookies and similar technologies may involve the processing of personal information.

Where they do, we process that information in accordance with applicable UK data protection law and our Privacy Policy.

Our Privacy Policy explains in more detail:

• what personal information we collect;
• why we use it;
• our lawful bases;
• who we may share it with;
• international transfers;
• how long information is retained; and
• your data protection rights.

We may update this Cookie Policy from time to time to reflect changes to our website, technologies, service providers or legal requirements.

The latest version will be published on our website and the Last updated date will be amended accordingly.

We may ask you to review or renew your cookie choices where appropriate, particularly if the purposes or technologies for which your previous choices were obtained materially change.

If you have any questions about our use of cookies or similar technologies, please contact us.

Privé Skin Clinic
54 Knightsbridge
London
SW1X 7JN
United Kingdom

Email: hello@priveskinclinic.com
Telephone: +44 7570 153825

For further information about how Privé handles your personal information, please see our Privacy Policy.